Our 2013 Mazda was having problems and the dealer told us it needed to have the transmission replaced (~$7500). We took it to Certified Transmission for a second opinion and quote. Scott was very helpful and honest at all stages. In the end, he said they felt the same symptoms, but as a starting point, he recommended changing the transmission fluid, adding an additive to the transmission fluid, and seeing if that would help. We did and, for now, it has fixed the issue. Even if it did not, his honesty and willingness to take a less expensive approach was greatly appreciated and showed his commitment to the customer, not making the biggest sale. I would certainly recommend him and his team. Thanks Scott and Certified transmission!